Locating a missing package that indicated as delivered

1. If the tracking indicates that your item(s) have been delivered but you cannot find them, please check your designated safe place, inquire with your neighbors if it’s safe to do so, or contact the carrier (as some carriers may deliver until 10 PM). You can find our Carrier Contact informationfor assistance.
2. Additionally, verify the shipping address provided in your order confirmation. If the address is correct:
   
   1. Look for a notice of attempted delivery or check if a postcard has been left by your local post office.
   2. Look around the delivery location for your package.
   3. See if someone else accepted the delivery unless you have health or safety concerns about doing so.
   4. Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
   5. Porch
   6. Garage
   7. Exterior doors and any locations where the package could be placed, especially one that's out of view of the street, such as under a mat or near a back entrance.
   8. Building's front desk, reception area, or receiving area.
   9. Wait five business days. In rare cases, packages may say delivered up to five business days before arrival.
   10. If you haven't received your package, contact us within 30 days of the expected delivery. We'll do everything we can to help.
3. Important: Once your parcel has been turned over to your local post office, we no longer have jurisdiction over them as they are a separate entity and will rely on the delivery notice information provided on their website.
   1. Please call your local post office for assistance. Please check our Carrier Contact Information.

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If you require further assistance, submit a ticket here. We will respond within 48 hours.